How To: Download Individual Files from Customer Orders

Please Note: When you download images from orders they will always download as a JPG. It doesn't matter if a customer went through an upload store or an art print store and chose a PDF or TIFF file, it will always download as a JPG.

1. Log in to your Art Storefronts' Site Manager and in the Jump To Menu select the option labeled Orders.​

2. Click on the Order.​
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3. Once in the order you can click on the Printer Icon to download the Order PDF.
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4. To download the Packing Slip, click on the PS.

5. To download the Image click on the Cloud Icon.
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Last updated: 2025-11-21