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How to: Customize your Outgoing Emails

Video

Walkthrough

Table of Contents

How to: Change Default Email Addresses

How to: Customize your Logo inside the Emails

How to: Customize your Order Emails

How to: Customize The Product Attributes that appear on the order receipt

This tutorial is designed to educate you on how to customize outgoing emails that are sent from the platform.

  1. Login to your Site Manager
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  2. Go to your Site Settings
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  3. Please find the Email Info tab
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  4. Here is where you can change a few elements of your outgoing emails

How to: Change Default Email Addresses

  1. To change the addresses that appear at the bottom of your page, just choose “No[a]” in the section labeled “Use Default Address Fields?”. If you choose the “Yes”, your emails will go out with the information set in Site Settings in the info tab
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  2. A new text area will appear with the label: Custom Address/Footer Content
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  3. This is where you can edit your address information and add more information that you’d like[b].

  1. This is the email with the default address
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  2. And this is the email with the customized address

How to: Customize your Logo inside the Emails

  1. To change the logo and it’s the layout at the top of your page, just choose “No”[c] in the section labeled “Use Default Logo Header?”. If you choose the “Yes”, your emails will go out with the logo set in Header & Footer section in the Header tab
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  2. A new text area will appear with the label: Custom Logo Header Content
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  3. This is where you can edit your logo and add more information that you’d like.

  1. This is the email with the default logo
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  2. And this is the email with the customized logo and information.

How to: Customize your Order Emails

Please note: This will only be available for order generated receipt emails.

  1. Beyond customizing the logo and the addresses, you can also add information to your order emails.

  2. While still, in the Email Info tab in your Site Settings, scroll down to the “Settings - Order Emails” section. Here you’ll find:

  1. Lead content - This is the information above the Order Receipt

  2. Ending Content- This is the information below the Order Receipt

3. Please find below some examples with:

  1. No content in the leading or ending content:
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  2. The Lead and ending Content added to the email
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How to: Customize The product Attributes that appear on the order receipt

This feature is used to display customized product information that appears in the order receipt as displayed below:

You can set this up by going to your product. In this case, we are going to use a standard product named “camera” as an example. You can also do this in the Art Print Store.

  1. Go to your Store where the product is saved.
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  2. Find the product and click on the edit link.
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  3. Scroll down till you see a field labeled Description Within Order Emails
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  4. Here you can choose:

  1. Description Only - This will keep the current attributes in the order receipts

  2. Custom Description Only - This will ONLY display your custom description

  3. Custom Description Above Default - Your custom description will appear above the current product attributes [d]that your customer chooses

  4. Custom Description Below Default - Your custom description will appear above the current product attributes that your customer chooses

If you choose anything with Custom Description on it, a text area will appear below and this will enable you to write a custom description

  1. For the purpose of this tutorial, we are going to use Custom Description Only as an example:
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  2. And here is how it would look like:
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[a]and explain what will 'Yes' do

[b]I like the comparison images below

[c]and what will 'Yes' do

[d]short description

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